Lash Extension Policy 

 

24 Hour Policy for Cancellations or Changes

 

If any changes need to be made to your appointment, please notify us at least 24 hours in advance in order to avoid additional charges. This allows us enough time to offer that time slot to another guest and notify our technicians of their new schedule so that they can plan their day accordingly. Missed appointments (NO SHOWS) will be charged full to the credit card with which they were held; appointments canceled or changed within 24-hour window are considered LATE CANCELLATIONS, and your deposit is non refundable. If we are unable to provide your service due to non-compliance of our appointment policies, it will count as a late cancellation and you will be charged accordingly. A credit card number is required to hold all reservations. 

 

Please Arrive Early:

Every appointment has an allotted time period reserved especially for that guest, and we want you to get the most out of your appointment time. If it is your first visit, please arrive at least 10 to 15 minutes before your appointment starts in order to complete all necessary paperwork without cutting into your session time. For all returning guests, please arrive at least 5 to 10 minutes before your appointment time to check in, get situated, and be ready to go for your full allotted session time. 

 

Late Arrivals:

Arriving late will cut into your session time and may result in additional charges if your appointment has to be cancelled. If you arrive more than 30 minutes after your appointment time you will be charged  $10 in addition to your service fee. Out of respect for our guests, we cannot cut into another guest’s appointment time to make up for your lost appointment minutes if you are late.

 

Persons Max per Room:

For purposes of safety and sanitation, we cannot allow anyone else into the service room for set appointments. 

For all walk-ins, only (1) person per each guest receiving service.

 

Cell Phones:

Cell Phones should be turned onto silent mode and put away in order to minimize distractions and potential hazard-this is especially crucial for eye and brow services, which involves the use of tweezers and adhesives around the delicate eye area, and therefore requires a great deal of focus and precision on the part of our technicians. Please be courteous and respectful of your technician’s time and work by keeping your phone on silent until you have left the session. We reserve the right to refuse service if you use your cell phone.  

 

Deposits:

We require a 50% deposit for all services over $100.

Recurring guests may also be asked for a deposit on full sets. The deposit is non-refundable, and will be applied towards your service. If you  No Show or Late Cancel, your deposit will be forfeited. If we are unable to provide your service due to non-compliance of our appointment policies, it will also result in a forfeiture of your deposit.

 

EYELASH Services:

 

Contacts:

If you wear contacts,please bring a contact case, as contacts should not be worn during the lash application process. Further, we recommend that you wait 12 to 24 hours after your service before wearing your contacts again in order to minimize potential infections or irritation to the eyes. 

 

Relashes:

If at any time you have less than 10 extensions per eye, It is to our discretion the purchase of a full set will be required.

• If it has been more than 3 weeks since your last appointment, the purchase of  a full set will be required regardless of how many lash extensions you have remaining- lash extensions need professional grooming by a qualified technician at least every three weeks in order to be in maintained in proper condition so that a relash can be applied successfully.

• We cannot guarantee the work of other salons; if you already have eyelash extensions from another salon, there may be additional fees if the lash extensions were not applied correctly and need to be removed.